STONG’S MARKET TERMS AND CONDITIONS OF USE

When you access stongs.com or express.stongs.com website, or when you use it to purchase a service or product, you are agreeing to abide by the following terms and conditions, as well as our Privacy Policy and are agreeing that you have read, understood and accepted them. If you do not agree with these terms and conditions or privacy policy, you may not use this website. Use of this website is also unauthorized in any jurisdiction that does not give effect to all provisions in these terms and conditions.

OWNERSHIP:

Stong’s is owned and operated by Stong’s Market Ltd. This website contains trademarks, copyrights and other proprietary material owned, used and retained by Stong’s Market Ltd. This website, and any material from it, is the copyright of Stong’s Market Ltd. (all rights reserved) and may not be modified, copied, reproduced, republished, uploaded, posted or distributed in any way, in part or in whole. Stong’s Market Ltd.’s intellectual property is protected by Canadian and international copyright and trademark laws.

USE OF WEBSITE AND WEBSITE MATERIALS:

This website is intended for your personal use and is designed to promote information, services and products offered for sale by Stong’s within the Province of British Columbia, Canada, specifically servicing Vancouver, North Vancouver, Bowen Island and West Vancouver.

You may not use this website to purchase products if you are under the age of majority in British Columbia.

You are prohibited from using this website to post or transmit any unlawful, threatening, libellous, defamatory, obscene, scandalous, inflammatory, pornographic or profane material or using this website in any manner which could damage or impair this website or interfere with another party’s use of it. Stong’s may monitor or review material transmitted or posted using this website and we reserve the right to delete any material we deem inappropriate. However, we are under no obligation to do so and assume no responsibility or liability arising from any material transmitted or posted using this website.

OFFER OF SERVICE:

We reserve the right to refuse service, limit purchase and purchase quantities for any reason, terminate your account or your access to this website, and cancel orders at our sole discretion, including, without limitation, where we believe that your conduct violates applicable laws, is contrary to these terms and conditions, disrupts our normal business activities or is harmful to the interests of Stong’s. Any funds remitted by you for a cancelled order will be fully refunded to you.

IDEA SUBMISSION:

Stong’s does not accept unsolicited ideas for its business or operations. Should you ignore this policy and submit an idea to Stong’s for a new product, packaging, marketing or other, you agree that the idea becomes and remains the sole and exclusive property of Stong’s without further notice, liability or compensation to you. If you provide feedback, comments, questions or similar responses to Stong’s, such information shall not be confidential and shall become the property of Stong’s.

REGISTRATION, PERSONAL IDENTIFICATION NUMBERS AND PASSWORDS:

Certain services and related features, such as access to personalization of this website, may require registration. You agree to provide accurate and current information as required by the relevant registration process, and to update the information as necessary in a timely way to ensure that it is kept accurate and complete. During registration you will be asked to choose a unique login username and password. You agree to be responsible for:

maintaining the confidentiality of your personal login, username and password identifiers;

all activities that occur, including all orders placed, under your username and password identifiers; and

notifying Stong’s of any unauthorized use of your personal username or password identifiers.

PRICING AND PAYMENT:

Stong’s order payments are processed via a secure payment service. Stong’s accepts the following major credit cards: Visa; MasterCard; and American Express. Stong’s reserves the right to obtain credit card pre-authorization on or after the day you place your order. Your credit card will be charged when we finalize your order. Additional fees may be incurred if payment is declined and alternative payment arrangements are required. You agree to indemnify Stong’s against any default by your credit card company to make payment to Stong’s in full.

Your printed invoice represents the final bill. Some pricing is done by weight and cannot be finalized until your order is completed. If there is a discrepancy between the displayed price online at Stong’s and the price on the cash register receipt, the cash register receipt price will be taken as correct for the purpose of the transaction.

COOKIES:

This website uses two types of “cookies”: a “session cookie” and a second which allows us to “set” a cookie. A session cookie resides in memory and persists only as long as the browser is open. This cookie holds only the information that is uniquely generated when you log on to the website and persists only as long as your browser is open. Upon your departure from this website and closure of your browser, the information in the session cookie is removed from memory. This website will also set a temporary cookie to remember your first name so that your subsequent visits are personalized, but you will still be required to enter your username and password each visit in order to access your account. In order for certain website features to function, you must enable the session cookies setting on your browser.

GOOGLE ANALYTICS & REMARKETING:

Stong’s uses remarketing with Google Analytics and Facebook to advertise online. Third-party vendors, including Google & Facebook, may show our ads on sites across the Internet. Stong’s and third party vendors, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize, and serve ads based on someone’s past visits to our website. We use data from Google’s interest-based advertising (such as age, gender, and interests) with Google Analytics to identify trends and better serve the needs of our business and customers. No information that identifies you as an individual is collected by Stong’s through Google Analytics, and you will not be directly contacted by Stong’s based on your visit to our website without your prior consent. You can opt-out of Google Analytics for Display Advertising, customize Google Display Network ads and customize the information that Google tracks by visiting their currently available opt-outs for the web at:

http://www.google.com/settings/ads

DISCLAIMER AND LIMITATION OF LIABILITY:

Stong’s assumes no liability for any damage to you, your computer or your other property due to your access to, use of, or downloading of this website or any material on this website.

Stong’s strives to provide accurate and up-to-date material on this website. However, we make no warranty or representation as to the accuracy, completeness or timeliness of the information on this website and assume no liability or responsibility for any errors or omissions in it. Your use of this website, and the material from it, is solely at your own risk.

This website contains photographs, nutritional information, ingredients and recipes that Stong’s received from manufacturers or suppliers. Stong’s does not investigate the accuracy of this information or provide assurance that all data entry was done without error. Therefore, the information displayed cannot be guaranteed and the actual physical items should be considered the authoritative source. Advice received via this website should not be relied upon for any personal, nutritional, medical, technical, legal or financial decisions. You should consult an appropriate professional for specific advice tailored to your specific situation.

Stong’s makes no warranties, whatsoever, express or implied, as to the products sold or the services provided including, without limitation, warranties of merchantability or fitness for a particular purpose, quality or quantity. Shopping at Stong’s and the services and products listed on this website are provided on an “as is” and “as available” basis. Price and availability is subject to change without notice. Stong’s will not be liable to you in the event that it cannot supply you with a particular product or service.

Subject to the Stong’s Privacy Policy, Stong’s has the right to disclose any information on this website necessary to satisfy any law, regulation or other governmental inquiry.

To the maximum extent permitted by law, in no event shall Stong’s or its affiliates be responsible or liable for any loss or damages whatsoever arising out of or in any way connected with the use, performance or non-performance of this website, or arising from your failure to comply with these terms and conditions.

APPLICABLE LAW:

This website originates in the Province of British Columbia, Canada. You agree that the laws of British Columbia, Canada govern any use of this website, without regard to rules related to conflict of laws. The courts of the Province of British Columbia shall have exclusive jurisdiction over all disputes arising out of or in relation to the use of this website.

GENERAL:

Stong’s is not liable for breach by it of any term or condition arising by reasons of force majeure, namely, any circumstance beyond the control of Stong’s including but not limited to weather events, fire, strikes or other labour disputes, computer virus or breakdown of equipment or utilities and telecommunications. Failure of Stong’s to insist upon or enforce strict performance of any right in these terms and conditions shall not constitute or be construed as a waiver of any right or provision.

Stong’s may modify these terms and conditions at any time and without notice.

STONG’S MARKET PRIVACY POLICY

This Privacy Policy applies to Stong’s Market Ltd. It covers Personal Information that we collect, use and disclose about our customers. This Privacy Policy is meant to provide you with information about the Personal Information we collect, how we use and disclose it, and how we protect your Personal Information.

PERSONAL INFORMATION

Personal Information is identifiable information about you as an individual. We collect, use and disclose Personal Information such as your name, your financial information, your personal preferences, your home address, as part of conducting transactions with you and when you visit our website. We may also collect your phone number and information you give us about other people. Contact information is your name associated with your business address, business email, business telephone, and other business contact information and is not considered Personal Information.

HOW YOUR PERSONAL INFORMATION IS COLLECTED

We collect Personal Information from you in various ways including through this website, face to face communications in our stores, email communications, telephone conversations, any social media interactions, and information you choose to provide us in the stores or on the website in connection with purchasing our products. We may also collect Personal Information about you from third party service providers such as payment card providers and other financial institutions.

How Your Personal Information Is Used

fulfilling and processing payments for orders and requests for products, services or information;
to communicate with you about your order, including returns and processing issues;
to understand your preferences;
for marketing and advertising products and services;
to establish and manage an account with us;
to communicate with you about special events, promotions;
tracking and confirming and delivering your online order;
for any other reasonable purpose related to managing our business.

HOW YOUR PERSONAL INFORMATION IS DISCLOSED

We need to disclose your Personal Information to third parties for reasonable purposes related to the operation of our business. For example, we share Personal Information with third parties who perform services such as processing payments. If we use third party service providers, we will enter into contractual arrangements with them to ensure that they protect your Personal Information and use it only for the purpose of fulfilling their contract with us.

There are certain occasions where we are required to disclose Personal Information, such as in response to a law, statute, or regulation, court order, summons or subpoena, or otherwise where it is necessary to comply with the law. We also may disclose Personal Information for the purposes of conducting investigations, such as if we suspect fraud or otherwise to protect our property or the safety of our customers or employees.

In the event of a corporate sale, merger or acquisitio or other event, we also may disclose your Personal Information, as permitted by law.

HOW YOUR PERSONAL INFORMATION IS SECURED

We take steps, whether you are shopping online or in our stores, to use reasonable security measures to ensure that your Personal Information is kept safe from loss, unauthorized access, modification, or disclosure. We use best information practices such as Secure Socket Layer (“SSL”) to encrypt card transactions, firewalls, roles-based access and use of authentication. However, regardless of all of these best practices, we cannot guarantee that internet communications are always secure.

WITHDRAWING CONSENT

You have the right to withdraw your consent to the collection, use or disclosure of your Personal Information at any time except in the circumstances where withdrawal of consent would frustrate the performance of one of our legal obligations. If you choose not to receive information from us, you may inform us of your opt-out request by selecting the opt-out or unsubscribe feature in our communications or by contacting us directly.

ACCESSING YOUR PERSONAL INFORMATION

You have the right to know what Personal Information we have collected about you and to ask us to verify Personal Information if you think it is incorrect. We will respond to your access request in compliance with our legal obligations.

RETENTION OF PERSONAL INFORMATION

We retain your Personal Information as long as necessary to fulfill the identified purpose or for the amount of time which is required or permitted by law.

CONTACTING US

To access your Personal Information, to ask us about this Privacy Policy, to make inquiries about our Privacy Practices, or to make a complaint, you can contact us at info@stongs.com.

PRIVACY POLICY UPDATES

We may update this Privacy Policy from time to time, in which case we will indicate the last updated date at the top of this page.

This Policy will be governed by the laws of British Columbia and the laws of Canada.

This Policy constitutes the entire agreement between you and us with respect to its subject matter. You should also review our Terms and Conditions of Use to understand our use of cookies and Google analytics, and the legal terms and conditions that govern your use of this website.

Updated: October 20, 2022